ThaiLoveLines launches a 24/7 Live support service for members
Nearly one month after celebrating its first birthday as Thailand's No.1 dating site, ThaiLoveLines.com has launched a 24hr live support help desk service from its offices near Muang Thong Thani in Bangkok .
‘We hope to respond to all queries within a 2-8 hour time frame,’ says Joseph O' Connor, Operations Director of AtlanticThai Internet Co. Ltd.
‘Up to now, we have been handling over 200 live queries each day from members all over the world, with this service, it should be a bit more but the response will be faster’ he said.‘The growth of our membership base means the time has now come to upgrade our service.'
The new 24/7 Help Desk will provide the following online services:
• Photo uploads, scanning, resizing and formatting.
• Helps and tips for members on how to use the site.
• Technical support including response to issues that may develop for users with low level connections, older PCs or different browsers.
• Security assistance liasing with the site security officer.
‘People too often think of internet dating as too impersonal, we have been recently running an online campaign highlighting the fact that the members of ThaiLoveLines.com are real people looking for real love, this improvement in our service means more personal interactivity now with our dating service as well,’ said Mr. Tony Fitzpatrick, Marketing Director of AtlanticThai Internet Co. Ltd
‘The site now has over 30,000 page views per day, but we reckon this could someday be as high as 2,000,000 per day, so that gives you some idea of the distance we have to go with this,’ says Joseph O’ Connor, Operations Director of AtlanticThai Internet Co Ltd. ‘We have scaled back our plans to expand the number of dating sites until we have made more progress in Thailand, the potential for a genuine Thai based dating site has opened our eyes.’